1 line support engineer (MacOS and Windows) - London (Hybrid) - £28,000 - £30,000Robert Half are working with a IT consulting and managed services client on the recruitment of a talented 1 line Engineer.This is a hybrid role (4 days onsite, 1 day remote)What You''ll Need:1-2 years in a 1 line support position within Apple and Windows environmentsSolid background in a client-facing role, ideally in a managed service provider or multi-client settingWorking familiarity with macOS and/or Windows 10/11Basic understanding of Microsoft 365 from a user or support perspectiveKey Responsibilities:Act as first point of contact for client requests via phone, email, and ticketing systemLog, categorise, and prioritise tickets accurately, keeping clients updated and managing SLAsResolve common 1st line issues across macOS and Windows, including password resets, account lockouts, printer and peripheral issues, and basic application troubleshootingCarry out basic Microsoft 365 administration such as account setup, licence assignment, mailbox and distribution list changesPrepare and configure new devices and assist with enrolment tasksEscalate complex issues to 2nd and 3rd line with clear, well documented handoversMaintain accurate asset records and contribute to knowledge base articles1 line support engineer (MacOS and Windows) - London (Hybrid) - £28,000 - £30,000Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert ..... full job details .....