Shape the future of a leading accountancy practice in ShrewsburyThe Opportunity:We are seeking an experienced practice professional to shape the future of the practice as Change and Transformation Director. In this pivotal role, you will a be results-driven leader with a passion for operational excellence and client care and you will collaborate with fellow Directors and Stakeholders to lead the change management programme and shape the strategic and operational direction of the practice. The Change and Transformation Director oversee day-to-day operations, ensuring efficiency, regulatory compliance, and high-quality client service. Reporting directly to the Managing Director, you will play a key role in driving the growth and success of the business.Key Responsibilities: Strategic planning: Formulate and execute operational strategies that align with the company''s mission, values, and growth goals.Operational oversight: Manage and refine workflows, allocate resources effectively, and adopt new technologies to boost efficiency and productivity, in collaboration with the IT and Innovation team.Leadership and team development: Supervise Operational Department Managers, establish and monitor key performance indicators (KPIs), and motivate cross-departmental teams to achieve excellence.Regulatory compliance and quality control: Ensure all operations adhere to relevant regulatory standards and uphold the highest quality of service delivery.Client relationship management: Provide ..... full job details .....