The Technical Support Team at SevenRooms is part of DoorDashs broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong—or when guidance is needed—theres always someone knowledgeable, strategic, and empathetic ready to help. Whether it''s troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, were here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model.

Multiple Full-time Hourly Shifts Available. At least one weekend day availability is a must.

About the RoleIn this role, you1 work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients.

Youre excited about this opportunity because you will

Support Customers via Email, Phone and Chat.

Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care.

Provide Strategic Solutions.

Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.

Master the SevenRooms Platform . Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual client needs.

Document Resolutions . Record issue resolutions and steps taken, ensuring clear documentation across all client interactions.

Prioritize with Impact in Mind.

Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first.

Use Internal Tools Effectively.

Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations.

Were excited about you because

Youre a strong communicator, both in writing and over the phone

You bring a positive, collaborative attitude and thrive in team environments

Youre comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through

You have a proven ability to build strong, trusted relationships with clients

You deliver outstanding customer service, striking the right balance between empathy and effective solutions

Youre analytical and resourceful, with sharp problem-solving skills

You have a technical mindset and an interest in hospitality tech

Youre familiar with tools like Zendesk, Jira, Salesforce, or similar platforms

You have 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About SevenRoomsIn 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.

With best-in-class tools for marketing, operations, and guest experience

all deeply integrated with its industry-leading CRM

SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.

In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDashs scale, reach, and digital innovation with SevenRooms in-store capabilities to support hospitality businesses across every channel

from discovery and delivery to on-premise dining.

As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether theyre ordering online or dining in. This move reflects DoorDashs broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants

and their customers

wherever they are.

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