Overview

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 190+ team members globally and hub locations in Cambridge, ON, Canada; Dallas, TX, USA; and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology helps professionals across healthcare and aging services streamline operations, save time, reduce food waste, and meet regulatory requirements to improve the quality of patient and resident care.We’re looking for our next strategic Director of Product, Dining to join our Product team. Reporting to the Vice President, Product, you’ll be responsible for driving innovation and growth across our Dining product suite, including POS, Portal, Ordering, and Self-Serve Kiosk experiences.A day in the life as a Director of Product, Dining:

Own Strategic Product Growth and Innovation – Own the Product Strategy for Dining aspects of MealSuite. Identify and evaluate market opportunities for Culinary product expansion and prioritize team efforts to drive measurable impact such as increased product adoption, expanded market reach, upsell opportunities, etc. Then create an actionable plan to address the above.

Monitor Qualitative and Quantitative performance – Seek out data to assess performance of products and features in the market. Evaluate reasons for upsell trends, market competitiveness, and user adoption of new features.

Domain Ownership and Feature Leadership – Lead discovery and innovation within the Dining domain. Deeply understand user needs, operational workflows, and market dynamics to shape product direction. Define, deliver, and iterate on features that drive impact across the Dining portfolio.

Track Competitive and Partner Ecosystem – Be the domain expert on the competitive landscape and partner ecosystem. Understand tools and platforms customers use beyond MealSuite and how partner goals align with product vision.

Forge Cross-Functional and Cross-Team Collaboration – Lead a multidisciplinary team of Product Managers, Product Owners, and UX Designers. Work with delivery teams for milestone estimations. Foster collaboration across Product, Sales, Marketing, CX, Support, partners, customers, users, and external stakeholders.

Drive Strategic Decision-Making – Create business cases, prioritize initiatives using value vs. effort frameworks, and guide long-term product vision.

Manage Team Operations – Oversee collaboration with the dev team, escalate risks and blockers, and ensure seamless execution.

Become a Domain Expert – Understand resident and staff needs in senior living, with experience designing for high-volume consumer products (1M+ users) and accessibility challenges (mobility, vision, memory, motor skills). Create intuitive experiences across mobile, tablet, kiosks, and handhelds (e.g., M50), adapting interaction design to each platform. Drive outcomes through product and meal upsell, reduced ordering effort/time, improved accuracy, and strong adoption.

Mentor and Grow Your Team – Provide leadership and development opportunities for Product Managers, UX Designers, and Product Owners.

If the below describe your knowledge, experience and character, this role could be for you:

Familiarity with the daily routines and needs of both residents/patients and dining services staff.

Deep knowledge of interaction design and hardware/software integration (mobile, tablets, kiosks, printers, RFID, etc.).

Experience leading cross-functional product teams including Product Managers, UX Designers, and Product Owners.

Understanding of SaaS business strategy, including pricing, go-to-market, and value analysis.

Experience in product road-mapping and prioritization frameworks.

Experience in dining staff roles in senior living or acute care (1+ years).

Proven experience leading product teams directly (3+ years).

Made strategic product decisions (2+ years).

Experience in external-facing roles with customers and partners (2+ years).

Built strategic relationships with senior stakeholders and partners.

Bachelor’s degree in business, hospitality, or a technical field.

Passionate about growth, user impact, and building amazing products.

Willing to occasionally travel and have a valid passport and no travel restrictions that limit crossing borders between Canada and the USA (and Vietnam if required for role).

Thrives in an agile environment that is constantly changing and encourages collaboration and communication.

Enjoys directly participating in projects and initiatives that offer learning and leadership development opportunities.

We know imposter syndrome can be real when applying for a new role; don’t let the confidence gap prevent you from applying for your dream job. Your future self will thank you!More to love about working at MealSuiteWe are passionate people that care about others.

The heart of what we do is to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here.

Progressive culture that values teamwork and innovation.

We listen to all voices and entrust team members with tasks that impact the communities we serve.

Growing sustainably.

A career with MealSuite offers startup agility and the stability of an established company in a growing industry.

We take care of our employees too.

Examples of benefits include:

Unlimited paid time off

– we trust employees to build their own balance.

Health benefits

– medical, dental, vision, life and disability insurance, parental leave, and on-site gym.

Hybrid flexibility

– collaboration in-office and remote work options.

Work-life balance

– supported by leader wellbeing support.

Inclusive workplace

– women and leadership representation metrics.

Equity program and 401(k) plan (US)

– planning for your future.

Career development and advancement

– opportunities to grow professionally.

Purposeful work with community impact

– most North American employees feel alignment with company purpose. Learn more at MealSuite.com/Careers.

This role may require you to work in the Cambridge, CA or Dallas, US office up to 2 days a week. If you are more than an hour away, we can discuss options.Have we got your attention? Here’s what’s next:Apply today with your resume and answers to our application questions.We’ll start reviewing candidates within two weeks of posting and will reach out if we’d like to learn more. We receive many applications and strive to respond to each candidate. If there is a delay, please don’t think you’ve been forgotten. We may take time to review before interview decisions.We ensure equal opportunity for all qualified individuals. If you require accommodation in our application process, please contact accommodations@mealsuite.com.

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