Client Success Manager - Digital Marketing AgencySalary - 35,000 to 38,000 dependent on experience plus commissionLocation - Hybrid with 2 days per week in our Altrincham officeDark Horse is a renowned digital marketing agency based in the UK, specialising in PPC, SEO and Paid Social. With a diverse clientele and a commitment to delivering exceptional results, we are expanding our client services department to continuously improve and evolve our services.What does success look like? We work with aspiring 7-figure businesses and grow them to 8-figure businesses through elite-level performance marketing.The roleAs a Client Success Manager, you will be an integral part of our expanding client services team. Serving as an additional key point of contact alongside our PPC, SEO, and Paid Social service leads. Independently oversee a portfolio of client accounts, ensuring accountability for retained revenue. A key contact and point of escalation for your clients, understand their business objectives to align our services to meet their goals. Actively resolve client concerns and deliver solutions with exceptional customer service. Manage client contracts, securing renewals and upsells. Foster client relationships to develop cross-selling and referral opportunities. Assist in identifying and implementing initiatives to enhance client loyalty and satisfaction. Gather client feedback and collaborate with internal teams to address concerns and enhance relationships.What''s on offerWe ..... full job details .....