Job Description
As a Customer Service Advisor in Redditch, you will handle day-to-day customer queries for an Industrial / Manufacturing business and help keep communication clear and timely. You will work within the Customer Service department to give customers helpful updates and ensure enquiries are dealt with efficiently.
Client Details
The organisation operates in the Industrial / Manufacturing sector in Redditch.
Description
- Respond to customer enquiries by phone and email, providing clear and accurate information.
- Log customer queries and keep records up to date so requests can be tracked easily.
- Provide timely updates on open enquiries to maintain clear communication with customers.
- Work with internal teams to gather information and resolve customer requests.
- Escalate complex or unresolved queries to the appropriate colleague for further action.
- Follow up on outstanding customer requests and confirm when actions have been completed.
- Maintain a professional and helpful approach during every customer interaction.
Profile
A successful Customer Service Advisor should have:
- Experience of handling customer enquiries by phone and email.
- Clear written and verbal communication skills.
- The ability to record customer information accurately.
- Confidence in following up requests and providing timely updates.
- The ability to work with colleagues to resolve customer queries.
- A practical approach to identifying when issues need to be escalated.
Job Offer
- Temporary Customer Service Advisor contract.
- Hourly pay of -14 to -16, dependent on the level of experience.
- Based in Redditch.
If you''re interested in this role, apply now.
People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we''ll work with you to ensure you can perform at your best.