Customer Operations Specialist12-month temporary contract£14.77 per hourHours of work: Monday - Friday minute lunch break)Fully office basedAbout the Role: Customer Operations SpecialistWe are recruiting on behalf of a well established organisation that places customers at the heart of everything it does. As a Customer Operations Specialist, you will play an important role in delivering excellent customer service while supporting the smooth day to day running of contact centre operations.This is a fast moving and varied position where every day brings new challenges and opportunities. It offers a great chance to build valuable skills, gain industry experience, and make a meaningful contribution within a customer focused environment.Although the role is initially temporary, it can provide a strong pathway into longer term career opportunities within the wider business.Key Responsibilities: Customer Operations SpecialistResponding to customer enquiries via telephone and emailManaging escalated queries with professionalism, empathy, and good judgementSupporting vulnerable customers with patience and careWorking closely with colleagues to achieve first contact resolution whenever possibleMaintaining a customer focused approach while meeting operational objectivesEnsuring all customer interactions remain compliant with regulatory and internal standardsAbout You: Customer Operations SpecialistYou will be well suited to this role if you:Have experience within a fast paced, customer ..... full job details .....