CRM ManagerWho We Are We are a fast-growing Menswear brand with ecommerce, retail and wholesale channels. Known for our use of characterful fabrications, we are delivering something different to the menswear market. Due to our exciting growth, we are looking to strengthen our marketing team at our tight-knit head office team.The Role We''re seeking a commercially minded, data-driven CRM Manager to own and evolve our customer retention strategy. This role will be central to driving ecommerce revenue growth by boosting repeat purchase rates, deepening customer engagement, and building loyalty across every customer touchpoint.You''ll design and deliver our multi-year CRM roadmap, ensuring we builds stronger, longer-lasting relationships with our customers. From lifecycle automations to loyalty programs, VIP clienteling to multi-channel campaigns, you''ll play a pivotal role in shaping how we engage with our audience.Permanent Full Time Hybrid35 hours per week Hours 09:30 - 17:30Competitive Salary and Perks including Staff Discount, Health Cash Plan, Summer Hours and Cycle to Work26 Days Annual Leave + Bank HolidaysKey Responsibilities1. CRM Strategy and RoadmapDefine and own our CRM roadmap across a 1-3 year horizon.Align CRM strategy with ecommerce, retail, and wholesale priorities.Act as the voice of the customer across the business.2. Data and InsightCapture, enrich, and segment customer data (behavioural, transactional, lifestyle, demographic).Provide actionable insights to ..... full job details .....