Customer Engagement Officer Westminster Contract £22.85 per hour Our client is looking for an experienced Customer Engagement Officer. Working Pattern: Hybrid required in the office 2 3 days per week You will act as a first point of contact for complaints-related queries, handle confidential information with care, and ensure all correspondence is accurately logged, assigned and monitored. Your work will support the smooth running of statutory complaint processes, Member Enquiries and Freedom of Information requests across Adult Social Care. This is a key role for ensuring transparency, accountability and excellent customer experience within the Council. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Key Responsibilities Act as the first point of contact for anyone seeking information or support on how to make a complaint Communicate sensitively with callers and visitors, providing clear advice on the Council s complaints procedures Manage all customer information confidentially and in line with data protection requirements Ensure all correspondence is correctly allocated to the relevant Local Authority and operational team for investigation and response Log and process Member Enquiries for RBKC and Westminster City Council, ensuring responses are provided within the required five-day timeframe Maintain the Freedom of Information (FOI) log for the Adult Social Care Department, ensuring requests are tracked, information ..... full job details .....