Job Title: Service Desk AnalystLocation: Peterborough (Hybrid - office based for initial training)Contract: 6-month contract (likely to extend)Rate: 19.87 per hour (Umbrella) - paid weeklyHours: 37.5 hours per weekShifts: Late evening / night shifts on rotation: 13:00-21:30 and 15:30-00:00 (including weekend work on a rota)Start: ASAP Are you an experienced IT support professional looking for a hands-on role working late shifts? We''re recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build your technical skills in a fast-paced environment, supporting users internationally. What You''ll Be Doing:Providing 1st and 2nd line technical support to internal users across various regionsHandling and resolving a wide range of IT issues through the service desk platformBuilding, imaging, and deploying desktops as part of project rolloutsEnsuring timely and professional responses to incidents and requestsSupporting both Windows and Google Workspace environmentsFollowing established procedures and escalating issues when needed What We''re Looking For:Previous experience in a 1st line support or IT service desk environmentStrong knowledge of Windows OS and Google WorkspaceConfident communicator with excellent customer service skillsComfortable working late evening and night shifts, including weekends on a rotationExperience with hardware builds or desktop support is desirable This is an excellent ..... full job details .....