Your new role(Hybrid 2 days on site in Warwick)As an Oracle HCM Specialist, you will be part of a team responsible for the maintenance and support of ESR (Electronic Staff Records). This is a functional role predominantly, with some technical aspects. You will communicate with end users, understand their issues, prioritise issues for resolution and address the issues raised.What you''ll need to succeedOracle HCM experience (e.g Oracle HRMS, Oracle SSHR, Oracle Workflow, OLM, Oracle BI, SQL)Problem-solving, investigative and analytical skillsExperience working within an application support teamExposure to querying, manipulating and configuring SQLKnowledge of a help desk system and managing service requests / incidents/ problemsRespond to users within set service level agreements (SLA''s) and operating level agreements (OLA''s)Establish good working relationships with clients and project teamsCustomer communication skills, both verbal and writtenProvide politically sensitive answers / solutions to issues as necessaryNegotiation and persuasion skillsAbility to work with colleagues and stakeholders at all levelsNice to have skillsAn understanding of ITIL frameworkUK Payroll LegislationExperience of working within the healthcare sectorWhat you''ll get in returnc 450 per day (inside IR35)What you need to do nowIf you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.If this job isn''t quite right for you, but you are looking ..... full job details .....