Senior Enterprise Customer Success Manager 78,000 - 83,000 UK Remote Permanent We''re partnering with a high-growth international SaaS organisation seeking an experienced Enterprise Customer Success Manager to join its expanding global team. This is an opportunity to take ownership of a portfolio of some of the company''s largest and most strategic enterprise customers, working closely with senior stakeholders across globally recognised organisations. You''ll play a pivotal role in driving customer value, retention, adoption and growth, while partnering with internal commercial teams to maximise long-term account success. ResponsibilitiesManage a portfolio of approximately 50 strategic enterprise customers, ensuring high levels of engagement, adoption and satisfaction.Own the customer lifecycle from onboarding through to renewal, delivering a seamless customer experience.Lead renewal discussions and commercial negotiations to maximise customer retention and revenue.Build trusted relationships with senior stakeholders and conduct regular business reviews to drive customer success.Partner with sales teams to identify and support account growth opportunities within existing customers. Essential Criteria8+ years'' experience in Customer Success, Account Management or a customer-facing commercial role.Proven experience managing enterprise-level accounts within a SaaS environment.Strong track record of owning renewals, retention strategies and complex commercial ..... full job details .....