Customer Service Agent �� Southampton City Centre
�� Competitive Salary + Quarterly Bonus

We are looking for a Customer Service Agent to join a friendly and growing team in Southampton. This is a fantastic opportunity for someone who enjoys helping people, providing excellent customer service, and developing their career within a supportive environment.

The Role You''ll be responsible for supporting customers through inbound and outbound calls, emails, and SMS, helping them manage their accounts and finding solutions tailored to their individual circumstances.
Key responsibilities include:

• Managing customer enquiries and account-related queries
• Building positive customer relationships
• Supporting customers with payment arrangements and account management
• Providing empathetic, personalised support, including to vulnerable customers
• Working with third-party organisations where required
• Maintaining accurate records and updating systems

• Strong communication and customer service skills
• Positive, professional, and empathetic approach
• Good problem-solving abilities
• Comfortable using computer systems
• Team player with a desire to learn and develop
• Previous customer service experience 
• Financial services experience is beneficial but not essential

• Quarterly bonus scheme
• Ongoing training and career development
• Pension, life assurance and dental scheme
• Employee discounts platform
• GP and counselling support services
• Referral bonus scheme