A-large-Housing-Association-is-looking-for-a-Customer-Service-Executive-on-a-temporary-basis-for-approximately-3-months

Key-responsibilities-are-as-follows

As-a-Customer-Service-Executive-you-will-have-the-required-authority,-budget,-skills-and-support-to-creatively-address-the-housing-needs-of-your-residents.-You-will-be-the-main-point-of-contact-for-residents-and-will-be-personally-accountable-for-delivering-services-to-residents-in-a-small-area-patch.

You-will-be-responsible-for-managing-service-charge-estimates,-collecting-rent-and-service-charges,-ordering-and-managing-repairs,-managing-estate-and-dealing-with-any-tenancy-or-neighbourhood-issues-that-arise.-Where-appropriate-you-may-work-with-external-Managing-Agents-for-the-delivery-of-company-standards.-Your-services-will-be-delivered-locally-where-possible.

You-will-meet-residents-annually-to-identify-their-priorities-for-the-year.-You-will-take-ownership-for-getting-the-job-done-and-keep-residents-updated-on-the-progress.

Where-issues-arise-that-you-cannot-deal-with-directly,-you-will-work-on-behalf-of-residents-and-with-other-stakeholders,-engaging-services-inside-and-outside-to-ensure-their-needs-are-met.-However,-you-will-retain-responsibility-when-other-people-are-involved,-making-sure-that-they-do-what-they-agree-to-do

Hourly-rate-PAYE21.59-and28.56-Umbrella

Essential-Requirements

Ideally-looking-for-someone-with-a-good-consistent-background-in-Customer-Services,-a-housing-background-would-be-advantageous

Excellent-interpersonal-skills-and-able-to-pick-things-up-quickly

Excellent-on-Word-&-Excel

Must-be-immediately-available-or-on-short-notice