Position: ReceptionistLocation: Near Sale (Greater Manchester)Pay: £12.21 to £13.50 (dependent on experience)Full TimeDays: Monday to FridayHeart Dental has an exciting position for a Dental Receptionist. You will be the first person the patient sees upon entering the practice. The main purpose of the job is to provide a friendly and efficient front-of-house service to patients and visitors, book appointments, and support the organization of the diaries and lab orders.Desirable Qualities- Experience in dentalResponsibilities and Duties:Answering the phone in a polite and timely mannerBooking and changing appointments both in-person and over the phoneEnsuring patients are booked in upon arrival and the clinicians are made awareDealing with incoming enquiries from patients, in person, over the phone, or via emailSending communications to patients using their chosen methodTaking payments and cashing upReceiving orders from suppliers as appropriate to your job role and notifying the appropriate personManaging the laboratory orders within the practice, ensuring orders are sent to lab, tracked, and checked offGeneral administration such as scanning or photocopyingEnsuring patient records are kept up to date and stored securelyBeing the first point of call for any complaints, being confident in the procedure and directing to the complaints manager as requiredQualities:Good, friendly telephone mannerKnowledge of diaries and appointment systems; preferably experience of a Practice Management SystemWork systematically and communicate with team members effectivelyVersatile communication and patience to deal with difficult issuesAbility to manage phone systems, email correspondence, and face-to-face queriesFollowing instructions and processes under the guidance of your manager to achieve daily, weekly, and monthly tasksGood organization and processing skillsAbility to apply policies into practice regarding GDPR, complaints, and information governanceAbility to work under pressure and work as a teamCompetencies:Good written and verbal communicationIT literate (Outlook and MS Office)Ability to stay calm under pressureExcellent team player as well as the ability to work independentlyAbility to work efficiently with good time managementBy applying, you consent for us to hold your details and contact you about this position and other future positions.Please apply if you are interested in this dental receptionist position.

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