IT Support Engineer Our long-standing client, who provides IT consultancy services to a variety of industries across the UK are hiring a 2nd / 3rd line engineer to troubleshoot across infrastructure, cloud, networking and 3rd party applications. Our client requires the Support Engineer to have strong capabilites in Cloud, Microsoft 365, AD, Exchange and Networking (LAN/WAN, firewalls, VPs etc) with preferably a background in Consultancy, MSP or Enterprise Environment. They are offering a basic salary up to 39,000 to be based in Sittingbourne on a hybrid basis (3 days per week) + benefits + career progression + training to start ASAP. Our client offers fantastic training and an access to the latest training and certifications within their field. Core responsibilities:Resolve escalated technical issues across infrastructure, cloud, networking, and applicationsDiagnose, troubleshoot, and implement configuration changes across customer environmentsManage incidents in line with SLAs, KPIs, and best practiceCommunicate clearly with customers, managing expectations and providing updatesMaintain accurate ticketing, documentation, and knowledge base articlesIdentify recurring issues and contribute to service and process improvementsSupport projects alongside senior engineers and solutions teamsParticipate in disaster recovery, business continuity, and security activitiesWork with vendors and third parties on escalations and advanced fixesKey technical experience:Minimum of two years ..... full job details .....