About the roleAs a Technical Support Partner, you’ll be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis and help resolve their technical related queries with the distinctive service we\''re known for. You\''ll use your expertise in order to diagnose and troubleshoot product related issues and then, if required, liaise with repairers and suppliers ensuring product issues are resolved quickly for our customers.

Key Responsibilities

Offering exceptional customer service to our customers by showing empathy with their product related issue.

Keeping the customer up to date with product repairs.

Adhering to the business systems and processes to minimise loss and protect profitability.

Troubleshooting technical issues as a first point of resolution where possible.

Supporting the wider shop team with general shop-keeping tasks and customer service.

Essential skills/experience you\''ll need

Good communication skills to be able to engage with 3rd party suppliers and internal stakeholders.

High level of product knowledge and expertise.

Technical support experience.

Desirable skills/experience you may have

Experience in a customer facing retail environment.

Ability to troubleshoot product related issues.

Part Time, average hours 10.13 per week, working every Sunday and every other Saturday, between the hours 09:00 - 19:10

The partnershipWe\u2019re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We\u2019re not just employees, we\u2019re Partners, driven by our purpose to build a happier world. As we look to our future, there\u2019s never been a more exciting time to join us.

We\u2019re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we\u2019re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

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