We are looking for a hands-on Head of Design to lead and evolve our Product Design function as we scale up and drive digital and financial inclusion across our markets.

''''This role offers the opportunity to reshape how design drives business strategy and customer experience at a crucial growth moment. You''ll lead cohesive, high-quality user experiences across all touchpoints for customers across multiple African markets, working with talented cross-functional teams including product managers, engineers, data scientists, and commercial stakeholders.''''We foster a culture where design excellence is celebrated and design thinking is embedded throughout the organization. Our team values innovation, collaboration, and impact-driven design. You''ll be empowered to demonstrate how exceptional design directly contributes to business success and customer empowerment, sitting at the intersection of business strategy and user needs.At M-KOPA, design isn''t an afterthought—it''s central to our mission of creating transformative financial partnerships that often serve as customers'' first entry point into formal financial services.Leading the strategic direction and evolution of our Product Design functionCollaborating with Product Management and Tech leadership to define overall UX strategyBuilding and maintaining design systems that ensure visual cohesion while enabling rapid innovationReviewing design work to ensure quality and cohesion before releaseMentoring design team members and fostering a sense of belonging while helping advance their careersWorking with marketing teams to ensure visual cohesion across the M-KOPA brandTranslating design metrics into business outcomes that executives understand and valueThis role will require frequent travel across our operational markets, therefore an ideal candidate should either be based in one of our markets or be willing to relocate. This will allow you to be at the heart of Africa''s most dynamic tech hubs with direct access to our core market.Proven experience leading design teams and complex projects in digital productsDeep understanding of UX strategy with the ability to balance business goals with user needsExperience building and maintaining design systems across multiple touchpointsExperience translating design impact into business metricsAt M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.Recognized four times by the Financial Times as one Africa''s fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we''ve served over 5 million customers, unlocking $1.Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPAexplicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.