OverviewSeeking an SC Cleared 2nd Line Desktop Support person for a 6-12 month on site government contract.

Responsibilities

Provide 2nd line desktop support for W10/Win11 environments, supporting basic desktop and laptop hardware and software (HP, Dell, Lenovo).

Support Mac OS desktops and MacBooks.

Assist with Office 365 and Teams; strong MS Office experience.

Support Apple, Android and other mobile devices.

Understand wireless connectivity and fault diagnostics; floor-walking and assisting with technical queries in Tech Bar environments.

Navigate OS to locate and recreate desktop shortcuts; add printers and map network connections.

Follow scripts to build and configure laptops and desktops; perform moves, changes and workstation setup.

Experience with server technology including data centre hardware (HP Proliant G8/G10, Dell servers, Lenovo blades); backups, tape libraries, storage, configuration and hardware.

Cisco knowledge; excellent customer skills are essential.

Requirements / Qualifications

SC Clearance (Security).

Ability to learn quickly and work in a government contract environment.

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