Senior ITSM ArchitectMust have an Active DV ClearanceAn opportunity has arisen for a Senior ITSM Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. You will work within an Agile team, reporting to a Solution Owner, and take ownership of architecture design across a range of ITSM platforms.About the Role - Senior ITSM ArchitectAs a Senior ITSM Architect, you will design, configure, and customise ITSM tooling solutions across cloud, on premises, and hybrid environments.You will produce clear design documentation and ensure solutions align with service management processes and security requirements.You will collaborate with delivery teams to improve service efficiency, resilience, and automation.The role involves shaping scalable tooling architectures that support long term operational needs.Key Skills - Senior ITSM ArchitectExtensive experience with ITSM tools such as ServiceNow, BMC Remedy, BMC Helix, CA Service Desk, Cherwell, Freshworks, or ManageEngine.Strong working knowledge of ITSM, ITIL, ITOM, and eTOM processes.Experience designing secure, large scale ITSM solutions across complex estates.Solid understanding of Windows Server, Active Directory, SQL Server, PKI, and certificate management.Scripting and development knowledge including SQL, PowerShell, JavaScript, REST APIs, C#, Power BI, and ..... full job details .....