Credit Controller Hybrid working - Oldham Salary: up to £32k plus bonus The Role Stepping into our Collections team, you won''t just be chasing arrears-you will be a frontline defender of our business. Reporting directly to the Collections and Recoveries Manager, you will take ownership of default prevention and early-stage recoveries, predominantly managing accounts within the crucial 30-60 day arrears window. You will balance a firm, authoritative commercial approach with the ability to treat customers fairly, navigating challenging conversations to confidently secure timely repayments to minimise the need for formal escalation. The Impact You Will Make Protect the Ledger: Proactively tackle credit control issues to prevent customer agreements from reaching termination, focusing heavily on early intervention and default prevention within the 30-60 day arrears window. Investigate and Track: Go beyond standard letters and calls. When customers go silent, you will proactively utilise original underwriting files and initial application data to trace, investigate, and re-establish contact. Drive Recoveries: Actively engage customers via phone, email, and letter to secure acceptable resolutions and keep accounts out of delinquency. Negotiate and Resolve: Structure, negotiate, and rigorously enforce realistic repayment plans. Take Ownership of Legal and Systems: Manage MCOL (Money Claims Online) files from end to end, and play a hands-on role in the testing and ..... full job details .....