About the role We are recruiting for a full-time Service Reception Manager to become part of our exceptional team at Sytner Jaguar Land Rover Northampton. As a Service Reception Manager, you will lead a dedicated team of Service Advisors, Client Support Drivers to ensure excellent customer service and first-time resolution, with the ability to communicate clearly with both customers and colleagues. You will oversee service advisors, support the service department, and deliver comprehensive Aftersales services, including maximising profitability and providing our customers with "Best Advice". You will be a key member of the Management Team, reporting to the Aftersales Manager, with a focus on providing outstanding customer service and maintaining an efficient, professional aftersales front of house operation. About you Experience in a similar role is essential; you should have the ability to work under pressure and demonstrate excellent leadership skills to motivate your team. Our ideal candidate should aim for operational excellence, have a strategic mindset, and always prioritise the customer. This is a fantastic opportunity to represent an iconic brand, . If you''re customer focused, passionate about delivering premium customer service and eager to work for an award-winning company, we would love to hear from you. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an ..... full job details .....