Customer Complaints Administrator Do you have a strong customer service background? Are you interested in learning about the lettings business, including letting properties and property management ? Do you enjoy investigating and finding resolutions? Countrywide, is part of the UK''s largest Property Services Group, and we are looking for a Customer Complaints Administrator, to join our friendly team. Whilst we strive to provide a market-leading service, despite our best efforts, occasionally things do go wrong. This is where our Customer Complaints Administrators play a pivotal role. Ensuring that our customer''s concerns are dealt with in a professional manner, we re on the lookout for those with great communication skills! Salary Range : £24,475 - £25,575 Working Pattern: Monday - Friday: 9.00am - 5.30pm Location: Office based in Annesley - NG15 0DT Responsibilities of a Customer Complaints Administrator: Work within a team office environment handling and investigating your own caseload of customer concerns/complaints. Responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within pre-determined timescales. Speaking with customers, and other areas of the letting''s business to form a complete investigation using evidence. Formulating a thorough written response to concerns/complaints whereby you explain your findings. Skills and Experience to be a Customer ..... full job details .....