Logistics Coordinator

About the Role
An excellent opportunity has arisen for an experienced Logistics Coordinator to join a growing team based in Stoke on Trent. Reporting to the Logistics Team Leader, the successful candidate will be responsible for planning deliveries, organising transport, and managing a range of transport administration tasks.
We are looking for someone with a positive “can do” attitude, strong organisational skills, and the flexibility to adapt to a wide range of duties in a dynamic business environment.
Key Responsibilities of this Logistics Coordinator role:

• Maintain accurate records and documentation
• Ensure compliance with health and safety standards
• Produce proof of delivery for customers
• Manage import and export documentation
• Investigate operational queries and provide resolutions
• Take telephone calls from customers and suppliers
• Manage supplier invoices, checking and amending POs as required
• Despatch orders using Sage
• Organise transport with couriers, hauliers, and third-party providers
• Provide operational support to other departments as needed
• Conduct supplier reviews and manage logistics non-conformance
• Raise claims with hauliers when necessary
• Liaise with sites to confirm delivery requirements

• Strong attention to detail and excellent administration skills
• Enthusiastic, committed, and reliable
• Ability to work collaboratively in a team environment
• Excellent customer focus, both internal and external
• Ability to handle customer queries and complaints diplomatically
• Confidence to engage effectively with colleagues and stakeholders at all levels, in person and by telephone
• Proficient in Microsoft Word, Excel, and Outlook; experience with stock control systems desirable
• Experience with import/export procedures is a plus

• Performance-related bonus
• Training and development opportunities
• 26 days holiday per year plus bank holidays, including a Christmas shutdown
• Optional Employee Healthcare plan
• Life Assurance (1 x salary)
• Access to Mental Health First Aiders
• Annual pay review
• Reward and recognition schemes
• Salary: £25,890
• Location: Stoke-on-Trent
• Hours of work: Monday to Friday 8:30 – 17:00