IT Support Manager opportunity based in London (5 days a week onsite) within the energy sector, supporting a high-performing, international business.This is a hands-on leadership role where you''ll sit at the heart of the organisation''s technology operations. You won''t just be managing a service desk - you''ll be owning the entire end-user experience and office technology environment, acting as the go-to escalation point and a trusted partner to the wider business.What you''ll be doingYou will be responsible for leading the IT support function day-to-day, ensuring a high-quality, responsive service across the business. From managing escalations and resolving complex technical issues, through to improving processes and service delivery, you''ll play a key role in keeping the organisation running smoothly.Alongside this, you''ll take ownership of the London office infrastructure - servers, networks, connectivity, and core systems - making sure everything is stable, secure, and operating at close to 100% uptime.You''ll also act as a key Microsoft 365 administrator, working across identity, access, collaboration tools, and core business applications, while partnering closely with global IT teams and external providers.There''s a strong focus on continuous improvement, so you''ll be encouraged to identify opportunities to streamline support, introduce automation, and enhance the overall user experience.What I''m looking forI''m looking for someone who is both hands-on and ..... full job details .....