Service Team Manager Prestige Motor Retail Poole 35,000 OTERole: Service Team Manager Location: Poole Employer: Main Dealer Salary: 35,000 OTE Are you an experienced Service Advisor looking to step into a Service Team Manager role with one of the world''s most iconic prestige brands?A premium retail group in Poole is looking for a professional, customer-focused leader to manage the end-to-end aftersales experience for their clients. This is a high-performing environment where attention to detail and workshop profitability are key.The RoleAs a Service Team Manager, you are responsible for your own dedicated group of customers. You will act as the primary link between the client and the workshop, ensuring that every vehicle is managed efficiently, expectations are exceeded, and the workshop operates at maximum capacity.Key Responsibilities:Customer Management: Receive customers and their vehicles in a professional manner, discussing and confirming all technical requirements.Workshop Liaison: Work closely with the technician team to achieve the highest performance levels and ensure work is completed to schedule.Technical Advice: Keep customers informed on vehicle status, providing clear technical and commercial advice on repair work and cost estimates.Sales Growth: Actively promote aftersales services, accessories, and optional extras in a consultative manner.Data Accuracy: Ensure all vehicle and customer data is correctly captured and updated via the Kerridge ..... full job details .....