Role - OPERATIONS MANAGER (Head Of) 50.000 per annum start + Bonus + Benefits PERMANENT ROLE REPORTS TO CEO SMALL GROWING AND ESTABLISHED BUSINESS (150 yrs) EXCELLENT OPPORTUNITIES FOR PERSONAL DEVELOPMENT and REWARD Our client is a leader in their field and have a new exciting opportunity for an Operations Manager / Head of Operations who will be responsible for overseeing the end-to-end facility operation and Customer Service, ensuring the efficient, timely, and cost-effective distribution of products along with the management of customer service ensuring any and all customer contact is measured and manged and all contact best reflects the business ethics and carried out in an efficient manner. You will lead strategic logistics planning, manage third-party logistics providers, and drive continuous improvements in supply chain efficiency, compliance, and customer service. Duties and Responsibilities Develop and execute a logistics strategy that supports the growth plan Motivate and lead initially a small team through a period of high growth Oversee Health and safety/implement requirements as per our HandS adviser Oversee daily logistics operations, including warehousing, inventory management, distribution, warehouse/pick face organisation along with PCA50, Ave call length, Avg answer time, Qty and value of refunds etc. Manage and optimise relationships with third-party logistics (3PL) providers and courier partners. Implement robust processes to enhance delivery ..... full job details .....