Call Handler Location: Shrewsbury Salary: £12.94 per hour (with a 30% uplift when working between 8pm and 8am on weekdays and for Saturday shifts, 60% uplift on Sundays and Bank Holidays) Vacancy Type: Permanent, Part-time (18 hours per week) Closing Date: 09/09/2026 About us: Shropdoc is a not-for-profit company established in 1996. Our core services include Out of Hours (OOH) GP care, urgent care triage, home visiting, and face-to-face clinical services. We work collaboratively with NHS partners and other health and care organisations to ensure patients receive safe, responsive, and high-quality care when their usual GP practice is closed or when urgent support is needed. Shropdoc s mission is to keep the patient at the heart of all that we do . We aim to achieve excellence in the care we offer to our patients, providing a safe and high-quality service that is easily accessible. We strive to provide quality patient care, a working community with integrity and kindness, and are committed to continually developing our staff. Our vision and values of Community, Quality, Kindness, Integrity, and Development are at the heart of all that we do, enabling us to achieve the best outcomes for patients and for our colleagues. The Person: We are looking for a highly organised, flexible individual with experience together with the following skills: Call handling or phone-based customer service experience. An excellent telephone manner, with strong communication and interpersonal ..... full job details .....