German Speaking Customer Care Team Leader (Hybrid)

Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Location : St Neots, Hybrid only in the office once a weekSalary : £34,600 + BenefitsClient Profile:Our Client, a leading international healthcare company is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire.Key Responsibilities:Motivate and support the team to develop positive relationships with customers to provide excellent customer service.Lead a Team of Customer Care AdministratorsCoach and Develop a High Performing TeamResolve complex customer queries and complete follow-up actions.Use bespoke IT systems to resolve and process customer orders and queries.Carry out various channel quality reviews and help your team develop using a coaching approach.Conduct regular 1-1s and performance reviewsAt peak times, take calls and handle customer enquiries.Assist with Recruitment with Customer CareCollaborate with colleagues to help us be the best we can be.Develop product and process knowledge to continue providing excellent customer service.Personal Specification:Previous Team Leader/Supervisor experiencePassionate about delivering customer service.Fluent in spoken and written German and English.Willing to learn how to use a variety of bespoke IT systems.Positive and engaging communication skills.Flexible Coaching and feedback skills.Effective Change LeadershipAbility to work in a team, ask for help and trust colleagues.Ability to prioritise a varied workload.Take ownership and drive Team EngagementInterpret department, team and individual metrics for continuous improvement.Problem-solving skills to take the initiative and develop your knowledge.2-week rotational shift:'' Week 1: Monday to Friday, 09:45 to 18:00'' Week 2: Monday, Tuesday, Wednesday, Friday and Saturday, 11:45 to 20:00Company Benefits:'' Contributory pension scheme of up to 6%'' Opportunity to buy and sell holiday'' Gym membership discounts'' Contributory hospital and health cash plan'' Cycle2Work scheme'' Eye care vouchers'' Free monthly nutritional and personal care products'' Life assurance'' Discounts at leading brands and retailers

Remote working/work at home options are available for this role.