Your new companymy client, is looking for a Service Desk Lead. This is a hybrid role, working 2 days a week on-site, based in Birmingham. They are looking for a strong service desk lead, who has experience working with stakeholders and customers, hands-on experience working as a service desk analyst, someone who is a safe pair of hands, proactive and can take initiative. You will be responsible for managing escalations, making rotas, creating reports.The experience below is essential for this role:Service Desk Lead ExperienceStakeholder Management ExperienceHands on Service Desk ExperiencePower BiExperience with ITIL will be a plusKey Responsibilities: Being the first point of contact for escalations from the service deskManaging the service desk analystsProviding hands-on support if neededCreating rotasCreating reportsKeeping stakeholders and customers updatedWhat you need to do now If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Tandamp;C''s, Privacy Policy and Disclaimers which can be found on our website. ..... full job details .....