Customer Service Specialist (Account Ops)Location: CambridgeJob Type: Full-time, PermanentSalary: £28,000paReed Cambridge are delighted to be working with a long established Cambridgeshire company who are seeking a positive, enthusiastic Customer Service Specialist to enhance their team. This role is ideal for someone eager to advance their career in a dynamic environment, utilising strong communication skills to effectively manage internal and external customer interactions.Day-to-day of the role:Build and maintain relationships with existing customers through teams and email, understanding their business needs.Respond to customer queries, liaise with relevant departments and provide timely feedback or updates.Manage the end-to-end order process including processing changes to purchase orders, scheduling and communicating updates.Collaborate with Production and Purchasing teams to ensure timely completion of customer orders, addressing any shortages or escalations.Handle administrative tasks such as raising credit or debit notes, maintaining accurate system records (price lists, quotes, RFQs, revisions, customer details, BOM and drawing database).Review and update customer order books, process changes and communicate these internally and externally.Resolve daily queries related to the successful delivery of goods.Assist with sales forecasts, job costings, stock takes and audits.Participate in production meetings and suggest solutions to client requests and needs.Required ..... full job details .....