Product Management Analyst (Conversational Channels)

Reference: (phone number removed)

Umbrella Rate: £35.94/hr (Inside IR35)

Maternity Cover Contract: August 2026 – July 2027  

Full Time or Part Time Candidates Accepted

Do you have experience in global digital product ownership or transformation, with understanding of conversational platforms? Step into a standout opportunity as a Product Management Analyst for Conversational Channels and help shape effortless, modern luxury digital conversational experiences. This Product Management Analyst (Conversational Channels) role is a confirmed maternity cover position, offering full and part-time options, so you can choose a working pattern that suits your life while delivering meaningful impact. With a hybrid setup based in Gaydon, the Product Management Analyst position is built for people who enjoy turning big ideas into real customer journeys. If conversational platforms and AI-enabled customer experience are your passion, this Product Management job will feel both challenging and highly rewarding.

What You Will Do:

• Own the global vision and capability roadmap for Conversational Channels, including generative and agentic AI use cases.

• Lead delivery and continuous improvement for chat, WhatsApp and other messaging experiences, ensuring value and quality.

• Build and maintain a global delivery roadmap and integrated backlog, with clear governance, prioritisation and risk management.

• Provide day-to-day leadership across strategic technology and delivery partners, aligning outcomes to JLR standards and brand expectations.

• Lead performance reporting and data-led continuous improvement across markets.

• Support inclusive, accessible conversational experiences and contribute to customer experience communities and knowledge sharing.

What You Will Bring:

• Experience in global digital product ownership or transformation, particularly across multi-market initiatives.

• Strong understanding of conversational platforms and AI-enabled customer experience, with confidence in generative and agentic AI concepts.

• Proven ability to deliver complex programmes end-to-end, balancing strategy, delivery and continuous improvement.

• A client-obsessed, outcome-focused mindset, with strong communication and stakeholder management skills.

• A thoughtful approach to ethical, brand-safe AI and inclusive customer experiences.

This Product Management Analyst job plays a key role in advancing digital innovation and improving conversational capability at pace. By leading global strategy, shaping delivery, and embedding a culture of curiosity, learning and continuous improvement, you will directly support the company’s ambition to be among the world’s leading luxury brands for digital conversational experiences.

Location:

Hybrid working from Gaydon, with flexibility to collaborate with global and market cross-functional teams.

Interested?

 Apply now to be considered if this product management role sounds like your next career move.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
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