Product Manager - UC and Contact Centre

Location: Remote

Salary: -60k

Role Profile

We are seeking an experienced and commercially driven Unified Communications & Contact Centre Product Manager to lead the strategy, development, and growth of a portfolio spanning UCaaS, CCaaS, SIP, and voice services.

Key Responsibilities

• Own and develop the product roadmap across UCaaS, CCaaS, SIP, and voice solutions
• Drive product innovation and lifecycle management from concept through to launch and optimisation
• Monitor market trends, customer requirements, and competitor activity to maintain a competitive portfolio
• Support pricing, licensing, and go-to-market strategy alongside Commercial and Sales teams
• Build strong relationships with vendors and technology partners
• Translate technical capabilities into compelling customer propositions
• Work closely with Operations to ensure high service standards and successful delivery

Skills & Experience

• Proven Product Management experience within UCaaS, CCaaS, telecoms, or cloud communications
• Strong knowledge of Microsoft Teams Phone, Direct Routing, SIP, and contact centre platforms
• Understanding of legacy voice technologies including PBX, ISDN, and PSTN
• Commercially aware with experience supporting business cases and pricing models
• Strong stakeholder management and cross-functional collaboration skills
• Ability to balance technical understanding with customer and commercial outcomes

Desirable

• Exposure to AI-driven CX technologies such as conversational AI or sentiment analysis
• Understanding of telecoms compliance and regulatory frameworks including GDPR and Ofcom
• Experience within a managed services or technology services environment

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ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.