Product Support Manager/ Ad- Tech Support - Marketing Technology (Paid Social and Ad Platforms)12-month contract with Potential ExtensionDay rate - 250- 300/dayLondon (hybrid - 3 days onsite) We''re hiring a Product Support Manager to join the Marketing Product team of a globally recognised, purpose-led consumer brand known for creativity and iconic storytelling.This role supports the smooth operation of paid social and social media management platforms, working closely with marketing, product, and external platform partners.The RoleYou''ll be the first point of contact for technical and operational issues across paid social platforms and social management tools. This is a hands-on ad-tech support role, not a creative social media position.Key ResponsibilitiesProvide technical support and troubleshooting for paid social and social management platformsAct as the main support contact for Sprinklr, resolving dashboard, publishing, reporting, and integration issuesSupport platforms including Meta, TikTok, Snapchat, Pinterest and XTroubleshoot outages, bugs, data issues, and access problemsManage user access, permissions, tokens, and account integrationsWork with Product Marketing, Engineering, and external vendors to resolve issuesSupport onboarding of new tools, features, and platform updatesRequired ExperienceExperience in ad operations, marketing operations, or platform/product supportStrong hands-on Sprinklr experience (essential)Experience supporting paid social advertising ..... full job details .....