The successful candidate will work closely with the Claims Director to support the technical progression of claims handlers and help achieve technical excellence in line with client SLAs. You will be responsible for the supervision of technical performance of the property claims handling team, act as a referral point, training, conduct technical audits, identify claims with financial risk or exposure and manage effectively whilst keeping up to date with all relevant, existing, and new legislation, case law and industry standards. In addition, the Claims Team Leader will handle a caseload of complex claims and complaints. Required Skills and CompetenciesProven experience as a Senior Claims Handler or Team LeaderPrevious experience supervising or mentoring staffStrong understanding of General Insurance, preferably in property and home emergencyExcellent communication and leadership skillsAbility to manage performance and motivate a teamStrong decision-making and problem-solving abilitiesHigh attention to detail and quality standardsConfident using claims systems and Microsoft ..... full job details .....