Adecco are recruiting for a Yard and Customer Support to join their clients team in Thatcham. You will play a key role in generating hire and sales opportunities while ensuring customer needs are clearly understood, accurately processed, and successfully delivered.Key ResponsibilitiesHandle incoming enquiries and instructions from new and existing customers via phone and emailProvide customers with guidance and information on suitable plant and equipment available for hire or purchaseSupport yard operations when requiredLiaise with internal Plant and Purchasing teams to obtain technical details and pricing for non-standard requestsNegotiate hire rates, standard sale prices, and bespoke pricing where requiredDiscuss customer requirements and prepare quotations using internal systems, ensuring all quotations are followed up thoroughlyProcess hire and sales orders, including off-hiresConfirm delivered hire and sales equipment against contractsManage off-hire requests and generate collection notesCheck returned equipment for loss, damage, or cleaning requirementsVerify written customer orders against contract termsRecord detailed information on lost hire or sales opportunities, including competitor activity and pricingCarry out follow-up calls to confirm customer satisfaction with delivered equipment and service levelsInvestigate invoice-related queries as requiredComplete customer complaint documentation when necessary and manage the process through to resolutionMaintain full ..... full job details .....