End date Sunday 13 July 2025 Salary range £76,194 - £89,640 We support flexible working Learn more about flexible working.Agile Working Options Job Share; Flexibility in when hours are worked; Hybrid Working Job description Job Title: Customer Services Insights Senior Manager Location: Edinburgh, Bristol or Leeds Salary: £76,000 - £98,500 Hours: Full time Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our above offices.About This Opportunity: Are you passionate about turning data into powerful insights that shape the future of customer experience? If so, we have a phenomenal opportunity for a driven and versatile individual to play a key role in transforming our Customer Services operation.You''ll join Insurance, Pensions and Investments (IPandI) Customer Services ("CS") at a truly exciting time, as we embark on a major transformation journey to deliver a market-leading service proposition. By harnessing innovative technology and investing in the skills and processes of our people, we''re redefining how we support our customers-and you could be at the heart of it.This role is perfect for someone who thrives with interpreting operational data to influence strategic decision-making. You''ll work closely with CS Leadership and Data Management teams to build and grow a brand-new, data-led insights capability. Your work will be instrumental in crafting how we understand performance, customer journeys, ..... full job details .....