About UsBullionByPost is the UK''s leading online precious metals retailer, specialising in gold and silver investment products. Renowned for outstanding customer service, our mission is to make bullion investment accessible to everyone. As we grow, we''re looking for an experienced and motivated UK Sales Manager to lead our Sales and Customer Service team, drive revenue, and enhance customer satisfaction.About the RoleWe''re seeking a hands-on and driven individual to manage the day-to-day operations of our Sales and Customer Service team. Reporting to the Director of Sales and AI, you will ensure that customers receive exceptional service and that team performance aligns with our high standards. This role involves leading a team that primarily handles busy phone lines, managing a high volume of calls, and ensuring that customer queries are resolved efficiently. It''s a pivotal role, combining leadership, operational management, and direct customer engagement. While prior knowledge of the bullion industry isn''t essential; a keen interest in investing, economics, and the gold market is crucial.Some Saturday working is required, agreed in advance by rota.Key ResponsibilitiesLead the Sales and Customer Service team, ensuring calls and emails are answered promptly and customer queries are resolved efficiently.Monitor call statistics and ensure exceptional service delivery.Conduct regular 1-2-1s and provide real-time feedback to support team development.Engage with customers to ..... full job details .....