User Researcher

Rate: -525/day Inside IR35

Duration: 4 months initially

Clearance: Active SC required

Working pattern: 2 days pw in Telford

Role Overview

We are looking for an experienced User Researcher to support the delivery of digital services within a complex Home Office environment.

The role will sit within a multidisciplinary delivery team, conducting research to understand user needs, behaviours and pain points and using those findings to shape the design and development of services.

The successful candidate may support a number of service areas, including Digital Notebooks, Manage Appointment Booking, and Restoring Order & Control.

Key Responsibilities

• Plan and conduct user research across digital services and products
• Identify user needs, behaviours, pain points and opportunities for improvement
• Design and deliver qualitative and quantitative research activities, including interviews, usability testing, workshops and contextual research
• Analyse research findings and translate them into clear, actionable insights
• Work closely with Service Designers, Interaction Designers, Product Managers, Business Analysts and delivery teams
• Support iterative design and development by testing concepts, prototypes and live services with users
• Present research findings clearly to delivery teams and senior stakeholders
• Ensure research considers accessibility and the needs of users with different levels of digital capability
• Maintain research artefacts and contribute to the wider evidence base across the programme

Skills & Experience

• Strong experience as a User Researcher within digital or technology programmes
• Experience planning, conducting and analysing user research independently
• Strong understanding of user-centred design and Agile delivery
• Experience working within multidisciplinary teams
• Confident conducting usability testing, interviews and other research methods
• Ability to turn complex research findings into clear insights and recommendations
• Strong stakeholder engagement and communication skills
• Experience working with sensitive, complex or high-profile services would be beneficial
• Previous Home Office, Central Government or GDS experience would be advantageous
• Understanding of the GDS Service Standard and accessibility requirements would be beneficial

Active SC clearance is required for this role.