Job Title: Guest Services Manager Location: Central London Salary: 28,000 per annum (OTE up to 35,000, depending on service charge) Schedule: Full-time, 12-hour shifts (8am-8pm), 4 days on / 3 days off Contract Type: Permanent, On-site Role OverviewAn iconic, luxury hotel in the heart of a prestigious London location is seeking a Guest Services Manager to join its dedicated team. This is an exciting opportunity to manage day-to-day operations within a five-star environment, ensuring exceptional service and seamless guest experiences throughout every stage of their stay.As the Guest Services Manager, you will oversee the front-of-house team, ensuring high standards of hospitality, and will be key in delivering excellence and customer satisfaction across all guest services operations. Key Responsibilities as the Guest Service ManagerSupervise daily front-of-house operations and guest service functionsManage reception duties and ensure smooth check-in/check-out proceduresMaintain high levels of customer satisfaction and handle guest enquiries or complaints with professionalism and discretionLead, mentor, and support the guest services teamCollaborate with other departments to ensure guest needs are met promptly and efficientlyMonitor service standards and contribute to continuous improvement initiativesEnsure a welcoming, elegant, and professional environment in all guest-facing areas About YouPrevious experience in guest services or supervisory roles within a luxury or ..... full job details .....