Role: Insight AnalystSalary: Up to 40,000 (location depending) + benefitsTerm: PermanentLocation: Manchester or Stratford, London up to 2 days per week hybrid workingHours: Mon-Fri 8am-4pm or 9am-5pmThis is a great opportunity for an experienced Customer Insight Analyst to going my contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London.Do you have a passion for Customer Excellence and IVR?Are you a great storyteller?Are you experienced using SQL and PowerBI?The Customer Insight Analyst gathers and interprets data on customer satisfaction for their business. As a customer Insight Analyst, your job duties include conducting insight to collect client feedback, analysing data, and creating reports for the company management team. Liasing with your stakeholders to grown and maintain strong relationships.The Customer Insight Analyst role duties include:Gathering dataAnalysing dataIdentifying pain pointsTroubleshootingCreating reports and dashboardsPresenting insightsMaking recommendationsCollaborating with cross-functional contact centre teamsSupporting CX initiativesMonitoring effectivenessContinuous ImprovementExploring new data sourcesRefining analysis methodsThe Customer Insight Analyst acts as a bridge between customer data and business decision-making, ensuring that customer needs and preferences are at the forefront of business strategies. Experience working with SQL, Excel and PowerBI is essential for this ..... full job details .....