We have an opportunity for a Contracts Manager - Heating and Ventilation to join our team.This role will be based in Wembley, twice a week with travel to other sites, covering London and Hertfordshire as and when required. SNG operates a Hybrid working model, we support both home working and onsite.This pivotal role will oversee replacement, servicing, maintenance, and small project works, ensuring systems are safe, compliant, and operating efficiently. You will play a key role in delivering a high-quality, value-for-money service for our customers.The Role:Your responsibilities will include:Lead and manage contracts for heating plant, mechanical ventilation, and heat networks, ensuring full compliance with all statutory and regulatory requirements.Monitor contractor performance against specifications and KPIs, chair review meetings, and drive service improvements where required.Oversee budgets, forecasting, spend control, and authorise payments and variations to ensure value for money.Act as the key point of contact for contractors, residents, and stakeholders, resolving operational issues and keeping customers informed.Analyse repairs trends to inform planned works and continuous improvement initiatives.Support procurement exercises and ensure contracts align with organisational requirements.Oversee third-party audit programmes and maintain accurate compliance records from inception to closure.Investigate incidents and complaints, embedding lessons learned and promoting a ..... full job details .....