Job Title: Customer Liaison Officer Location: Chorley/St Helens areas Job Type: 2 month temporary (initially) Full UK Driving Licence Required - Company car can be provided.Pay rate: 13.50 - 15.50 per hour depending on experienceWorking Hours: Monday to Friday, 8am to 4.30 - 3pm finish on a Friday.40 hours per weekAre you a people person with a passion for delivering excellent customer service? My client is currently seeking a dedicated Customer Liaison Officer to support their team on a live housing refurbishment scheme.This is a vital role acting as the first point of contact for residents and ensuring smooth communication throughout the works programme.Key Responsibilities:Act as the main point of contact for residents/customers throughout the projectWork closely with the Scheme Manager, Site Team, and Supervisors to coordinate access and keep residents informedIssue pre-introduction letters, carry out in-person pre-entry surveys, and advise on works scheduleTake photos and videos of affected internal and external areas for documentationMaintain daily on-site presence during active works and follow up with phone calls to residentsManage client systems and trackers such as Iplanned, Mi Housing, etc.Address resident concerns and escalate unresolved issues in line with company proceduresMonitor and report on customer satisfactionLiaise with housing associations, utility providers, and other third parties where requiredAssist with tenancy documentation, including ..... full job details .....