Front of House Supervisor Odiham 28,000 Would you like to work for a unique and prestigious establishment nestled within the Hampshire Countryside? Do you have 4 or 5 hospitality experience in a customer facing position? If so, then we are seeking an experienced and personable individual who will play a critical role in maintaining the smooth day-to-day operations. This includes overseeing staff, coordinating service across departments, and ensuring that all members receive outstanding experiences, putting in place SOP. Operational Management Supervise the daily operations Putting in place standard operating procedures and service processes Ensure smooth coordination between departments (front-of-house, kitchen, cleaners, etc.) Oversee opening and closing procedures, ensuring all areas are prepared and presentable. Maintain and enforce policies, standards, and health and safety regulations. Staff Supervision Lead, motivate, and manage staff to deliver outstanding member service. Assign duties and shifts, always ensuring appropriate staff coverage. Provide on-the-job training and support to ensure staff are performing to high standards. Conduct regular performance evaluations and provide feedback to staff. Member Relations Foster positive relationships with club members, addressing any concerns or special requests. Ensure that all members and guests are greeted warmly and attended to promptly. Respond to member complaints and resolve issues in a ..... full job details .....