This is a new and varied position required to support the senior leadership team in their plans for both scaling and increasing the productivity of the business. Whilst the role has a substantial operational/business administration element, you will also perform an Account Management/Customer Success role for key business accounts. Ensuring the customers are happy with the service provided, and reporting learnings back into the business to ensure higher levels of client retention. You will use your communications skills with the clients and your knowledge of the company''s wider business services to scope potential sales/service opportunities.You will also take a leading role in the implementation and correct usage of a new PSA (Professional Services Automation) Tool, which is being implemented, as well as other internal functions that need key oversight, whilst supporting senior IT staff with diary management and resource scheduling.Over time, the role has the potential to grow into a larger position with responsibility for wider business operations and involvement in areas such as marketing.We view the position as a fantastic opportunity for somebody with natural sales ability and an outgoing personality, keen to challenge themselves in a position where those attributes are needed.Key DutiesAccount Management of key business accounts - First line contact for key business accounts, ensuring customer success and efficient scheduling of support.Customer Success/Sales - ..... full job details .....