About the Role

We are looking for a proactive and customer-focused Customer Service Advisor to join our team. This is a fast-paced role where you will be responsible for handling a high volume of customer interactions, resolving queries efficiently, and delivering an excellent customer experience.

Key Responsibilities

• Handle a high volume of inbound and outbound customer calls in a professional and timely manner
• Log, track, and update all customer interactions using a ticketing system
• Manage multiple customer queries simultaneously while maintaining accuracy and quality
• Resolve customer issues at the first point of contact wherever possible
• Prioritise and escalate complex issues to the appropriate department
• Provide clear and accurate information regarding shipments
• Maintain detailed and up-to-date customer records
• Follow company procedures, service standards, and compliance guidelines
• Meet performance targets including response time, resolution rates, and customer satisfaction

Skills & Requirements

• Excellent verbal communication and active listening skills
• Strong multitasking and time management abilities
• Ability to work effectively under pressure in a fast-paced environment
• Good problem-solving skills with strong attention to detail
• Basic IT proficiency (e.g. Microsoft Office, data entry, system navigation)
• Previous customer service or call centre experience is preferred

Key Competencies

• Customer-focused mindset
• Adaptability and flexibility
• Strong organisational and prioritisation skills
• Ability to work collaboratively within a team
• Professional and confident telephone manner

Shift Patterns & Working Hours

• 9-hour shifts per day (including 1 unpaid hour break)
• Primarily Monday to Friday, with flexibility to work weekends when required
• Start times vary between 6:00am and 10:00am, with corresponding finish times (latest finish 7:00pm)
• Weekend shifts are ad hoc and mainly to cover annual leave during the temporary period

Progression (Temp to Perm)

This is a temporary-to-permanent opportunity. Successful candidates will transition into a permanent role, moving to a later shift pattern:

• 13:00 to 22:00
• Tuesday to Saturday

If you are interested please contact Pertemps Hemel Hempstead.