Salary: circa 35,000 per annum + benefitsWorking Pattern: Hybrid / Customer Sites / Halifax OfficeYour New RoleWe are working with a specialist provider of managed AV and Video Conferencing services, who are looking to add a Tier 2 AV Support Technician to their team.This is a great opportunity for an experienced AV or VC support professional who enjoys troubleshooting technical issues, working directly with customers and getting hands-on with a wide range of AV and collaboration technologies.The role offers a hybrid working pattern, with typically 2 to 3 days per week working from home and the remaining days split between customer sites and the Halifax office. The role is predominantly customer-facing, with regular visits to customer sites, primarily across London and the wider UK.Your Responsibilities Providing technical support via telephone, email, webchat, video calls, remote access tools and customer site visits Diagnosing and resolving AV and Video Conferencing faults Managing support tickets through to resolution and maintaining accurate documentation Troubleshooting collaboration spaces, meeting rooms, auditoriums and theatre AV systems Supporting technologies including Poly, Neat, Crestron, Cisco, Yealink, QSC and Extron Troubleshooting Microsoft Teams Rooms and Zoom Room environments Working with AV signal distribution, control systems, audio DSP and integrated meeting room technologies Escalating complex issues to senior engineers or the Service Desk Manager ..... full job details .....