Customer Service Advisor

Redditch, Worcestershire (Office-based)
Full-time | Permanent
Salary: £28,000 per annum

Are you an excellent communicator with a passion for customer service? We’re looking for a Customer Service Advisor to join our clients busy Head Office team in Redditch.

You’ll be responsible for guiding customers through their journey — from start to finish — ensuring everything runs smoothly and any issues are resolved quickly and professionally.

Key Responsibilities

• Act as the main point of contact for customers during their journey
• Deliver first-class customer service with empathy and professionalism
• Make daily outbound calls to update customers and contractors
• Liaise with project managers to ensure smooth progress on all jobs
• Accurately record updates, queries, and resolutions on the CRM system
• Track and monitor progress of projects and complaint resolutions
• Collect outstanding balances once work is complete
• Support the wider customer service team to resolve issues efficiently
• Communicate clearly via phone, email, and letter
• Maintain a professional and positive image for the company

What We’re Looking For

• Previous experience in a customer-facing or customer engagement role
• Excellent communication and interpersonal skills
• A caring, customer-focused approach with great attention to detail
• Ability to stay organised and manage multiple priorities under pressure
• Confident with Microsoft Office and Outlook
• Experience with payment collection or processing finance paperwork

What’s in It for You

• Competitive salary of £28,000 per annum
• Office hours Monday to Friday – 9am to 5pm
• Join a friendly, supportive, and customer-focused team
• Work in a fast-paced, rewarding environment where you can make a real impact
• Opportunities for career growth and professional development

Interested?
If you’re passionate about helping customers and take pride in delivering great service, we’d love to hear from you.

Apply now to join our clients growing team.