Customer Service Administrator – Alcester
£12.50 – £13.00 per hour | Immediate Start | Temp to Perm Opportunity
Are you an organised and confident communicator with strong customer service skills? Our client in Alcester is seeking a Customer Service Administrator to join their busy team on a temporary basis, with the potential to become permanent.
The Role:
As a Customer Service Administrator, you will be the first point of contact for customers and stakeholders, handling enquiries by phone and email in a professional and friendly manner. You’ll play a key role in supporting the order process and ensuring excellent service delivery.
Key Responsibilities:

• Answering inbound calls and responding to customer emails
• Handling queries relating to orders and providing timely updates
• Liaising with stakeholders and customers to resolve issues efficiently
• Updating systems accurately and maintaining clear communication records
• Supporting general administration within the customer service team

• Excellent telephone manner and communication skills (written and verbal)
• Confident speaking with customers and stakeholders at all levels
• Strong organisational skills with attention to detail
• Previous customer service or administration experience preferred
• Proficient in Microsoft Office and general IT systems

• £12.50 – £13.00 per hour (depending on experience)
• Immediate start available
• Potential to become a permanent role for the right candidate
• Supportive and friendly working environment