Sales and Customer Services Administrator
Brandon, Suffolk
Reports to: Sales Manager
Contract Type: Full Time – Permanent
£25,000 - £30,000 per annum depending on experience
Working Hours: Monday to Friday, 8 am to 5pm  

Hales Group are pleased to be recruiting for their Brandon based client.  This permanent role, requires a confident and professional individual to provide consistent and efficient administrative support to the sales and customer service teams, ensuring excellent service delivery to clients and smooth internal operations. This role acts as a key point of contact for internal teams and external customers, handling inquiries, processing orders, and supporting the sales process from enquiry to fulfilment.  

Key Responsibilities   

• Respond to customer queries via phone, email, and in person in a timely and courteous manner
• Process sales orders, quotations, and invoices accurately using internal systems
• Maintain and update customer records and the CRM database
• Coordinate with internal departments (e.g. production, logistics, accounts) to ensure order fulfilment and customer satisfaction
• Support the sales team with administrative tasks including preparation of proposals, reports, and presentations
• Track and follow up on outstanding quotes, orders, and payments as required
• Assist with the management of stock levels, order deliveries, and returns
• Contribute to the resolution of complaints or issues, escalating when necessary
• Monitor sales inbox and allocate tasks or queries appropriately
• Produce weekly or monthly sales and service reports for management
• Continuously look for ways to improve systems, processes, and customer satisfaction
• To be able to cover reception during periods of holiday

• Previous experience in a sales support, customer service, or administrative role
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• Proficient in Microsoft Office (Word, Excel, Outlook); familiarity with CRM systems is a plus
• Ability to manage multiple tasks, prioritise workload, and meet deadlines
• Professional, polite, and confident phone manner
• Team player with a proactive and positive attitude

• Experience in manufacturing background
• Knowledge of data processing or ERP systems

• 23 days annual leave + bank holidays
• Company pension scheme
• Casual dress
• On-site parking
• Company social events